Connect your App to an API and manage Connections.

Table of Contents

  1. What are Connections?
  2. What is the API approval process?
  3. How do I see the status of my app's connections to APIs?
  4. How do I update approved API Access Requests?

What are Connections?

A Connection is a relationship or subscription between Resources (API, App, Group, Contract, User) in the system. When a Connection to a Resource is established, the Connection will appear in the appropriate collection point in for both Resources.

Connections are established in two ways:

  1. When you create your app, connections to one or more APIs might be created automatically. If automatic connections are created, you can manage them in the same way as connections you create yourself (see #2 below).
  2. By sending a Connection Request. Each Connection Request follows a specific workflow process and a series of management tools are provided to control the lifecycle of the Connection. When a user creates a Connection to a Resource, the Resource administrators are notified of the pending request, and will see the Connection in the Connections Collection for the Resource. Users will also see the Connection in their personal Connections Collection.

For example, if API Access is requested for one or more Apps, an entry for the API and App will appear on the API Details > Apps and App Details > APIs pages. Because these activities relate to specific Users (who are also considered Resources), feed entries associated with the activities are added to the Board and Dashboard of both the API and App owner.

There are several types of connections:

Connection Type Description
API Access Request An App Administrator requests access to an API. Access must be approved by the API Admin. Note: API Access Requests are considered a Contract Connection because legal agreements are agreed to or declined during the API Access Request configuration process.

Access link on API Details

Approved by API Admin via the My APIs > Apps page.

Follow A user subscribes to a resource (for example, API, App) to receive information.

Follow on App Details
Follow on API Details

The App > Followers or API > Followers page displays a list of users currently following. Use Cancel to remove a follower.

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What is the API approval process?

When an API Access Request is submitted:

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How do I see the status of my app's connections to APIs?

You can review the status of your app's connections with APIs, including pending and active API access requests, in the My Apps > App > APIs page. This page provides a high-level summary of the status of all current API access contracts and pending API access requests.

Each listing includes:

The following table shows App Status and App Management Tasks for apps that have requested access to the current API using the API Access function:

App Status Description
Access Requested An App has requested access to an API but the request has not been approved and activated in the Sandbox or Production environment.
Active API Access has been approved and activated.
Inactive API access has not yet been requested.
Rejected The API Access Request has been rejected.
Suspended API Access that was previously active has been suspended.


App Management Task Description
Cancel Cancels an API Access Request. Listing is removed from the API Connections page. Requestor must submit another request to initiate the process again.
Suspend Suspends the API Access Request. This action can only be performed when the request status is Active.
Resume Resumes the API Access Request and changes the request status to Active after it has been suspended.


API Access Request Task Description
Approve Approves the API Action Request.
Note that the request still requires activation after it has been approved.
Reject Rejects the API Action Request.
Cancel Cancels the API Action Request. Requestor must submit another request to initiate the process again.
Activate Activates the API Access Request.
Suspend Suspends the API Access Request and is performed after the request has been activated.
Resume Resumes the API Access Request and puts it into an activated state after it has been suspended.

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How do I update approved API Access Requests?

You cannot modify an existing, approved or activated API access contract. Only the API Admin or Business Admin can modify a contract.

You can suspend or cancel an existing contract. Follow the applicable step below:

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